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AlShawabkeh, A., Kharbat, F., & Razmak, J. (2023). Knowledge Management Role in Enhancing Customer Relationship Management in Hotels Industry in the UK. In Proceedings of the 9th International Conference on Social Networks Analysis, Management and Security (SNAMS 2022)
AlShawabkeh, A., Nuseir, M.T., & Urabi, S. (2023). The Impact of Social Media Usage on Companies’ Customer Relationship Management (CRM). Studies in Computational Intelligence, 1056, 147-172.
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AlShawabkeh, A. , Woolsey, M.L., and Kharbat, F.F. (2021), “Using online information technology for deaf students during COVID-19: A closer look from experience”, Heliyon, 7(5), e06915
Kharbat, F.F., AlShawabkeh, A. and Woolsey, M.L. (2021), "Identifying gaps in using artificial intelligence to support students with intellectual disabilities from education and health perspectives", Aslib Journal of Information Management, 73(1), pp. 101-128
Nuseir, M., and AlShawabkeh, A. (2019) "Marketing communication in the digital age: Exploring the cultural historical activity theory in examining Facebook's advertising platform", International Journal of Electronic Customer Relationship Management, 2019, 12(2), pp.97-107
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