Disclaimer

  • AAU does not recruit through recruitment agencies, and shall never ask for any payments related but not limited to visa, recruitment, travel expenses etc.
  • All the recruitment offers are sent through official HR Email ID (hr@aau.ac.ae), AAU shall bear no responsibility of the offers sent through IDs other than the mentioned Email ID.

Call Center Assistant

Location: Al Ain 

Department: Admission and Registration Unit.

Qualification: Bachelor Degree 

Experience:  2 Years call center /customer service Experience (Experience of UAE is a plus)

  Job Description:

-       Provides information related to policies and conditions for the admission of new students at the university.

-       Update knowledge and provide information relating to the university (specialization, fees, etc.).

-       Responsible to respond inquiries relating to the (exams, holidays, courses schedule, etc. …)

-       Follow-up student’s queries and communicate to the students via email.

-       Prepares daily and monthly reports as needed and report to General Register.

-       Records all inquiries and maintain proper documentation.

-       Responsible to contact with students who have dropped out.

-       Responsible to conduct surveys relates AAU programs & services.

-       Other duties as assigned by the General Register.

 

General Conditions:

 

-       Proficiency in English languages, spoken and written.

-       Proficiency in Arabic languages, spoken and written.

-       Enthusiastic fresh graduates can also apply.

-       Good command on computer skills, particularly MS office programs

-       Ability to manage conditional information is a must.

-       Excellent interpersonal & verbal communication.

-       Interested candidates may send their updated CV clearly showing Photo ID, Education, Skills and Experience.