Implications of successful implementation of total quality management in UAE universities
Aug 08, 2018
DOI:
Published in: Quality - Access to Success
During the last years many scholars were trying to identify the TQM affects on education, in this paper the authors determined the implications that prevent the successful implantations of TQM in UAE higher education institutions. With the increasing demand and awareness of TQM, education industries are being forced now to apply international quality standards into their business to overcome the competitive barriers and maximize customer loyalty. This study aims to determine the elements that limit the application of TQM in institutions of higher education, depending on 3 hypotheses and survey data collected from 4 different UAE based universities. The paper finds that TQM implications are driven by the both faculty lack of understanding the importance of quality standardizations and focusing in repetitive rigid educational tools rather than focusing in innovative learning practices. Furthermore, promoting quality culture, support continual learning, and quality incentives are also plays key roles to over TQM implications. © 2018, SRAC - Romanian Society for Quality. All rights reserved.