Job Details


  • AAU does not recruit through recruitment agencies, and shall never ask for any payments related but not limited to visa, recruitment, travel expenses etc.
  • All the recruitment offers are sent through official HR Email ID (, AAU shall bear no responsibility of the offers sent through IDs other than the mentioned Email ID.

End User Support

Closure Date: Jun 10, 2023 Reference Number: 200 Abu Dhabi

  Location: Abu Dhabi

 Qualification: Bachelor Degree

 Position: End user support




  • Installing and configuring computer hardware, software, systems, networks, printers, and scanners.
  • Monitoring and maintaining computer systems and networks.
  • Responding in a timely manner to service issues and requests.
  • Providing technical support across the university (this may be in person or over the phone).
  • Repairing and replacing equipment as necessary.
  • Testing new technology.
  • Possibly training junior staff
  • Perform periodic IT Equipment Health & Performance check-ups and maintenance preventive procedures to maintain proper IT equipment functionality.
  • Maintain and perform periodic Audio/Video Equipment check-up.
  • Providing IT Support during AAU Events.
  • Maintain and manage AAU IT Equipment Assets.


Required Skills

  • Experience in Microsoft products such as MS Windows OS, MS Office Suites, etc.
  • Experience in Google Workspace Services such as Gmail, Drive, etc.
  • Ability to demonstrate strong skills in diagnosing and solving software and hardware issues (A+ Certification is preferable)
  • Ability to provide basic level of network support (Network+/CCNA Certification is preferable)
  • Good skills in writing technical and user guidance documentation.
  • Ability to work independently / team member.
  • Ability to demonstrate strong organizational skills.
  • Ability to be highly self-motivated and directed, with keen attention to detail.
  • Proven analytical and problem-solving skills.
  • Ability to effectively prioritize task.
  • Customer service orientation skills.
  • Ability to work in a team-oriented, collaborative environment.



General Conditions:

  • 3+ years of proven interactive experience
  • Own a car with a valid driving license is a plus.
  • Interested candidates may send their updated CV clearly showing Photo ID, Education, Skills and Experience.



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